Understanding payout statuses

What this guide covers

Read payout records alongside available and pending balances so reconciliation stays accurate. Work through each step in order, preserve safe reference details, and stop before repeating an action if the original result is still unclear.

Step-by-step

1. Open the payout record and note its ID, amount, destination summary, created date, and current status.
2. Compare included transactions and adjustments with the payout total.
3. Check whether fees, refunds, reserves, or other recorded adjustments explain differences.
4. Use banking days rather than calendar days when evaluating movement to a financial institution.
5. Escalate only after recording the latest status and confirming the destination details are current.

Troubleshooting

• A pending balance is not necessarily available for the next payout.
• A completed platform status may precede display by the destination institution.
• If the destination summary is unfamiliar, protect the account and contact support immediately.

If the result changes after a check, record what changed and the exact time. That detail is often more useful than repeating every step.

Before contacting support

Prepare the smallest set of information needed to explain the issue. Redact passwords, one-time codes, API keys, authorization headers, CVVs, full card numbers, and full bank account details.

• Payout ID and amount
• Status and relevant dates
• A reconciliation showing the expected difference

State the expected outcome, observed outcome, current impact, and whether the issue is ongoing or intermittent.