Understanding payment statuses
Learn what common transaction labels communicate and what to check before taking action.
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01
Start with confidence
Set up your profile, learn the workspace, and complete your first essential checks.
Browse category02Protect your account
Strengthen access, review sessions, and respond to suspicious activity.
Browse category03Understand payments
Read payment statuses, trace transactions, and resolve common processing issues.
Browse category04Build an integration
Plan authentication, requests, webhooks, error handling, and safe testing.
Browse category05Manage money movement
Navigate refunds, cancellations, payouts, fees, and reconciliation.
Browse category06Get focused support
Follow guided checks or prepare a detailed request for the support team.
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Frequently used articles
What to do when a payment is declined
A declined result should be handled calmly, without repeated attempts or requests for sensitive card data.
Read guideWhat can delay a payout
Identify common timing factors and gather a clean reconciliation before escalating a delayed payout.
Read guideHow to troubleshoot common API errors
Use status families, request IDs, validation details, and controlled retries to diagnose integration failures.
Read guideWebhook delivery troubleshooting
Trace webhook delivery from receipt through signature checks, queueing, idempotent processing, and response timing.
Read guideBrowser troubleshooting guide
Resolve common display, session, and form problems with low-risk browser checks before clearing useful local data.
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Start simple. Go deeper when you need to.
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Browser troubleshooting guide
Updated July 18, 2026 · Learn how to isolate extension, storage, browser, and network issues without losing useful local data.
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How to use this Help Center
Begin with a specific task or observed status. Follow checks in order, note timestamps and safe reference IDs, and avoid repeating an irreversible action while the first result remains unclear.
If an issue remains, prepare a support request with the expected outcome, observed outcome, impact, and redacted evidence. Never include passwords, one-time codes, API secrets, CVVs, or full card and bank information.
About this help topic
People sometimes use the phrase merchant mx while looking for practical payment-workspace guidance. This independent welcometothemx resource focuses on clear support information without claiming affiliation with a third-party brand.
A merchant mx search can cover many workflows; use the steps on this page and verify actions against the settings available in your own account.